FAQ's

What is the best way to contact you?

Instagram Direct Messages are NOT the best way to reach us. Since we receive hundreds of DMs a day, we advise to send an email. We answer emails Monday - Friday. Please feel free to email us with any issues, questions, comments or concerns you might have at kryptkouture99@gmail.com and we’ll get back to you as soon as we can.

What is your turnaround time?

Pre-Orders take about 6-7 weeks to process and ship. Ready to ship sales take 7-10 business days to process and ship. A business day does not include the day of your purchase, weekend nor holidays. Production begins the Monday after the presale ends.

 

Where can I locate my tracking number?

Once your order is processed, a shipping confirmation email will be sent out with a tracking number. Processing time takes about 7-10 business days unless it’s a PREORDER, which takes 6-7 weeks. 

Do you have an affiliate program?

Not at the moment, but keep an eye out. Coming soon.

Do you ship international? 

Yes. Cost varies by weight. Due to Brexit, Shopify will no longer allow us to ship to the United Kingdom.

What do I do if my item arrived damaged

We strive to carefully inspect each item but some things can slip by. Please review store policy and email us with any concerns at kryptkouture99@gmail.com

Can I exchange or get a refund my item?

Check our Store Policy for more information on returns and/or exchanges.